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3 Things the Big Broadband Providers Don’t Want You to Know

Big broadband providers can be well known for their broken promises and shady contracts. It is often that they will say one thing, but it means another. This is where Gigabit comes in…

While you could always switch to Gigabit Networks for a hassle-free, price fixed contract, we know sometimes people are stuck in their broadband contracts for months or even years without the option to switch. 

So, if you’re currently in a contract and can’t switch to Gigabit, or looking at a contract with one of the big providers, we’ve put together a list of 3 things they don’t want you to know. 

We hope these tips can help you to better understand broadband contracts and where you can get caught out.

The ‘working hours’ trick 

Big providers such as Virgin are well-known for using the ‘working hours’ trick. By using this, broadband providers can offer a ‘72 working hours fix’ or ’48 working hours install’ this way it may look as though you can expect your fix in 3 days or install in two days.

This is a simple way that providers will attempt to catch you out. In reality, a 72 working hour fix equates to about 9 days, which of course they wouldn’t want to tell you.

So, while you may enter your contract thinking the wait times will be reasonable, when the time for your fix comes, you will quickly realise that your provider has used sly wording to catch you out!

They’re selling you ‘fibre broadband’ that isn’t really fibre broadband

Big providers love to throw the term ‘fibre broadband’ around. 

As a consumer, it’s hard to know about all of the complicated telecommunication’s jargon, so of course, you’re going to take what the big brands say as the truth.

Actually, fibre broadband as you know it, is probably what we like to call ‘fake fibre’. 

Fake fibre uses a part-fibre connection where the cabling from the exchange to the street cabinet is made from fibre and the cabling from the street cabinet to your home is actually copper. This intereferes with your connection, slows it down and shares it with your street.

The CityFibre infrastructure (used by Gigabit Networks) is completely made up of pure fibre, all the way from the exchange and straight to your home. 

Pure fibre is where the true magic happens and where you can get insanely fast speeds that also reduce your impact on the environment! 

For more on the relation between pure fibre and the environment read our blog Purefibre broadband – your path to a greener home

Your monthly bill is probably going to increase

You’re not naïve for thinking that the price you agree to pay for your broadband per month would stay the same throughout your entire contract. 

Of course, prices may increase in line with inflation when you switch to a new contract but surely the big providers wouldn’t just bump costs up on you mid-contract?

Unfortunately, they would…

In fact, this has probably happened to you already. 

As of the 1st of April, you may have noticed your broadband or mobile bill increase by as much as 11% due to inflation rates.

If you want to know if your provider can do this or not it’s important to read your terms and conditions. If you agree to the terms and conditions of a contract that states that it may increase your bill, then unfortunately you must pay that increase.

Certain providers, including us, have a promise that we won’t increase your prices mid-contract. That means, no matter what, you can expect to pay the exact same bill every month. No uncertainty. No sly contracts. Just good, honest speeds.

Check your postcode now

5 Top Tips for Optimising your Home Wi-Fi 

Bad WiFi signal can become frustrating especially when you’re paying for it, here are Gigabit’s five top tips on how to improve your home Wi-Fi:

  1. Check your wired internet connection:

Checking your wired connection to the router is often the first step to troubleshooting your Wi-Fi connection issues. Ensuring your wired ethernet connection is fully functioning, undamaged and checking the connection is not loose. Followed by a quick network configuration to search for the root cause of the problem should hopefully quickly and efficiently solve the problem. 

  1. Check your true broadband speed: 

Checking your broadband speeds is essential. The running of a speed test is the most efficient method to find out whether there’s an issue with the router itself or if the issues lay with your internet service provider (ISP).  

  1. Position your router in a central location: 

Changing the physical position of your network points and router can boost your signal, this is because the antenna located on the router box is what radiates the signal to connect to your home devices. 

Therefore, a central location will be the best fit between all devices within your home to try and achieve equal signal throughout the house. 

If the positioning of the router centrally cannot be facilitated it is important to ensure the router is not located at low positions such as on the floor, in a corner or directly next to any solid barriers as this becomes a barrier for the Wi-Fi signals to radiate through and connect to your home devices. 

You should aim for elevated positions for optimal stability and strength. 

  1. Use of router extenders: 

Use of a router extender allows you to shorten the WiFi distance between your devices and the router thereby extending the range of the wireless network increasing device speeds and improving performance. 

Router extenders can be convenient and budget friendly while successfully expanding your signal coverage in your home and eliminates WiFi dead zones. However, home users have to consider that the host factors can be limited if the original source (home router) signal is slow and weak. 

You should consider performing a speed test prior to purchasing a WiFi extender to ensure it will be beneficial and the actual signal strength isn’t the main issue.   

  1. Upgrade you router: 

You should consider upgrading the router for boosting your signal.  The replacement of the physical Wifi router can be beneficial as tech can become outdated, worn and broken which may reduce the stability and strength of your WiFi. Therefore upgrading can improve network functionality and enhance range/coverage. 

Thanks to UK’s most reliable broadband technology, Gigabit Networks can offer speeds of upto 930Mbps – 20x faster than the UK average. To switch to Gigabit today, simply visit our homepage.

The best games this April to #GameWithGiga 

April has arrived and Easter is getting closer. Chocolates are indeed the best therapy, and you should blame this holiday to enjoy them! However, what’s sweeter than 4 new game releases just this month? 

Despite neither of these games being online, a GigaFast connection is still necessary so that you can download them as fast as possible to get you immersed in their worlds.  

Gigabit Networks’ broadband also allows you to continue being a multitasker, without getting annoyed with your Wi-Fi. It lets you watch videos in the highest quality on YouTube, playing video games and having the rest of your family all on their devices at once. 

The House of the Dead: Remake 

For those real gamers out there, this is great news. The House of the Dead was developed in 1996 by Sega’s arcade division. After almost 26 years, it is back to the Nintendo Switch. The producer has promised that the game would continue faithful to the original version, bringing better quality and allowing you to play on a better console. 

The trailer shows the new gamers why it is essential to try this classic arcade shooter and aims to get those bravest ones immersed in this survival zombie experience. It will indeed help you to travel back in time to the origins of gaming.  

MLB The Show 22 

If you are a true baseball fan, you have been waiting for this game since last year. PlayStation, Xbox, or Nintendo Switch, it does not matter which video game console you have. Get this game and you will be able to try a variety of modes that will aim to get you engaged in “America’s Pastime”. 

The trailer shows you how the developers were able to ameliorate the details and graphics, allowing you to get absorbed in an even finer experience than with the 2021 version. 

Lego Star Wars: The Skywalker Saga 

This can be exciting news for Star Wars fans. Warner Bros is once more releasing a Lego action-adventure game, for all ages, that allows you to play with your favourite Star Wars characters in an open world format to let you explore one of the best sci-fi universes ever created. 

After almost 6 years since the last Lego Star Wars video game, this new Saga lets you play any of the three trilogies in any order you wish, with a total of 45 levels. The trailer shows you why you need to get into this experience in a “galaxy far, far away”. 

Nintendo Switch Sports 

Everyone has at least played once the Wii Sports and Wii Sports Resort that were made by Nintendo in 2006 and 2009. Those two games were able to bring the whole family together in intense bowling, tennis or even swordfight competitions, being these, two of the best familiar games ever made. 

With this trailer, you can see why it is crucial for you to relive this game by playing it once again on your Nintendo Switch! 

Now that you are aware of all the games coming out in April, don’t lose your time anymore and update your broadband to get access to them in a Gigabit per second. In a world where speed counts more than almost anything else, its time to #GameWithGiga.  

Virtual things you can do this April

April is here. The clocks have gone forwards and British summer time has now started which means more bank holidays, more school holidays and more time to keep entertained!

Sometimes being out all the time can be draining or maybe, as it starts to get hot, the outside weather just isn’t for you. Plus, with the cost of living rising, it isn’t realistic to have big trips and days out planned for every weekend in summer. 

That’s why we’ve decided to pull together a list of a few virtual ways you can entertain yourself this April. With the easter holidays fast approaching it can be hectic trying to think of how to keep yourself and the kids entertained. Well, with a GigaFast Home connection and this handy list, this summer doesn’t need to be expensive or boring.

New Netflix shows

There are plenty of new shows on Netflix this April. Ozark – a thrilling crime drama – is returning for a final part this April, and with 4 seasons already available to watch it’s definitely one to binge. 

And for the true-crime junkies there are multiple new true-crime documentaries coming to Netflix this month with focuses ranging from John Wayne Gacy to Marilyn Monroe.

Plus, if your kids are big Netflix fans too, there are plenty of new releases for kids of all ages too – from a new Beyblade release to a new season of CoComelon.

Online courses

If you or the kids have some free time this April why not spend it learning something new? MOOC stands for massive open online courses, and they are a great way to learn new skills no matter your age.

You can find MOOCs in subjects from computer science to humanities to engineering. There really is something for everyone. is a great way to find free and cheap MOOCS. Udemy also offers a range of coding for kids courses and tutorials.

Virtual museums

On the topic of learning, virtual museum tours are a great option to soak in everything it is you can learn from a museum without the overwhelming stress of planning a whole day trip. 

Google Arts and Culture offers virtual exhibits with pictures and videos from over 2000 museums around the world. It is available on web, IOS and android – making art and culture way more accessible.

The page also features interactive games which allow you to immerse yourself in different cultures whilst also learning and having fun. 

AirBnB online experiences

More commonly known for its wide range of places to stay all over the world, AirBnB also boasts a new way to discover the world from your own home.

AirBnB experiences are live videos sessions allowing you to affordably experience things that otherwise you may not have had access to. It is a great way to soak up cultures from all around the world without having to worry about paying for a plane ticket.

Experiences available range massively! You can take cocktail masterclasses, meditate with a Japanese Buddhist, go on a wildlife safari in South Africa, dive under the sea with a shark expert and even do a haunted mansion escape room. 

Experiences range in prices from around £12 per person to £70 per person, there is something for every price range and every interest, go take a look.

5 new games to look forward to in 2022 #GameGiga

As the first quarter of 2022 comes to an end, it’s great to look forward to what the rest of the year will hold.

There are plenty more games coming this year, on a range of platforms such as Xbox Series X, PS5, Nintendo Switch and PC. So, we’ve decided to put together our top 5 games to look forward to in 2022. With these games, your trusty device, and a GigaFast Pro connection you could be competitively gaming in no time!

Saint’s Row

Saint’s Row is an amazing game series with its latest version set to be released on August 23rd, 2022. The action-packed adventure game will be a reboot of the Saint’s Row series and can be found on last and current-gen consoles as well as PC.

trailer released during Gamescom 2021 shows a new setting, new characters and a whole new scope for the game. The storyline is well thought out and detailed, guaranteed to keep you on your toes.

With single and multi-player versions being announced, make sure your connection is up to scratch – nobody likes a laggy teammate.

Hogwarts Legacy

If you’re a Harry Potter fan, then this one is definitely for you. Set to be released in “holiday” 2022, the console only, open-world RPG will immerse you in Hogwarts before Harry was born. 

This long-awaited game has fans on the edge of their seats just waiting for more details about the game. Developers have been drip-feeding information. Most excitingly, a 14-minute gameplay video which was dropped in March, giving fans an insight into character creation, classes and exploration.

While this game won’t feature any online multiplayer worlds it is still important to have a good connection. Open world RPG games with great graphics are clearly going to have massive file sizes. With a GigaFast Pro connection, you definitely won’t be waiting days to play.

Pokémon Scarlet and Violet

Set to be released in late 2022, the Nintendo switch game is described as an open-world adventure. This release by Pokémon is a follow-on from Pokémon Legends: Arceus, which was also released in January this year (Nintendo are spoiling us!)

Pokémon is a great game for all ages and it is no surprise that their releases are celebrated in the gaming community. Pokémon has announced the three starter Pokémon that you will be able to choose and their website gives a sneak peek into the main characters.

With a while to wait on this one, you have plenty of time to catch up and get a pro connection so you can play, explore and most importantly catch, as seamlessly as possible.

Gotham Knights

Dropping this October on consoles and PC this dynamic and interactive game has all the DC fans excited. Starring Batgirl, Robin, Nightwing and Red Hood the new game promises some very exciting gameplay. 

trailer released during DC FanDome 2021 shows the official court of owls story trailer, further exciting fans with its perfect graphics and gripping storyline. 

Warhammer 40k: Darktide

The long-awaited Warhammer 40,000: Darktide is set to be released on the 13th of September, after being pushed back from the first announcement in 2020 and then 2021. 

With the release date announcement video only being released on March 31st, Darktide is sure to be a long-awaited game.

Keep an eye out on the Xbox Series S and steam for this 4-player co-op that combines adrenaline-inducing combat with a high skill-ceiling meaning you can master your craft and stand out from other players.

How the work environment has changed since the Covid-19 pandemic.

The pandemic has disrupted and reshaped every aspect of life over the past 2 years, and the impact that it has had on businesses has been significant, forcing people to stay away from the office and embrace remote working.

The pandemic has provided companies with a clear understanding of what flexible working can do, as for many, it will now be apparent that they don’t need the office space and can continue working from home. 

Right now, about 4.3 million employees work from home at least half the time, and that number is likely to increase rapidly in the coming years.

So, why is a good work-life balance so important?

One of the biggest problems employees have faced while working from home is setting suitable boundaries between their working day and their home life. 

As traditional business hours have gone out of the window. These days, some people are either working early in the morning, late at night or even on a weekend.

Whilst working from home can be great, there are many challenges that can arise from it, like never-ending stress and overworking – which can have an overall negative impact on your wellbeing. 

However, getting the balance right can have a lot of benefits such as: increasing productivity and efficiency, reducing stress, and saving you and your business a lot of money.  

Many employees and business owners alike have been working from home since the outbreak. According to a study, remote employees work 1.4 more days per month than their office-based colleagues, resulting in more than three additional weeks of work per year.

Now imagine all your employees doing this.

In a work week, those who work from home are more consistent, work more hours and get more done and performance can be increased up to 13% – as people are taking fewer breaks, have less distractions and have fewer sick days. 

The same study showed that work satisfaction and attrition rates were cut by 50%.

What can Gigabit Networks do to help? 

Gigabit Networks offers ultrafast and ultra-reliable home broadband so that we can help make working from home that whole lot easier. Interested to find out more or want to talk to a member of the team? Click here to get in touch.

Purefibre broadband – your path to a greener home

In 2022 it’s pretty safe to say we’re all somewhat environmentally conscious. And rightly so. 

As we all search for new hassle-free ways to stay as sustainable as possible, without disrupting our daily lives too much, it’s a surprise that not many people know your internet choice can contribute to your carbon footprint. 

The main two types of broadband that will be available to you as a normal consumer will be part-fibre and pure fibre. A part-fibre connection uses fibre cabling from the exchange to the street cabinet and then copper from the cabinet to your home. Pure fibre however, uses fibre cabling from the exchange, straight to you.

At Gigabit Networks, we use a pure fibre connection to bring you the fastest speeds of up to 930Mbps, at an amazing price of just £49 per month, if you’re not convinced yet, you will be soon…

Now, why is all this important? Fibre cabling and copper cabling, it probably doesn’t mean much to you, it all gets you a connection after all.

Reducing your energy consumption

Well, according to Otelco, by using light transmission, fibre cabling uses up to 12x less energy than copper cabling. 

The fact that copper cabling uses up more energy also means it emits more energy as heat – creating the need for massive cooling systems to prevent overheating. These cooling systems alone also use massive amounts of electricity. 

So already, by making the switch to Gigabit pure fibre you’re expending up to 12x less energy. While getting a faster service!

Reducing your greenhouse gas production

Another great feature of fibre is the fact it has way less of a contribution to greenhouse gas emissions than copper cabling does.

The American Consumer published a study estimating that if pure fibre cabling was more extensively adopted – we would see the incremental reduction of over a billion tonnes of greenhouse gas emissions over ten years. 

It is commonly known that the greenhouse effect is a massive contributor to climate change – so the fact that your choice of internet provider could influence this (however small that influence may be) is amazing.

Discouraging copper mining

You may or may not know that the mining of copper is also massively harmful to the Earth. 

The process used for the extraction of copper uses harmful sulphuric acid which creates mists that can obliterate crops and reduce the quality of the land, meaning crops may never grow there again.

Copper extraction is also thought to be a leading contributor to acid rain. The EPA has plenty of educational resources on how acid rain can harm fish and wildlife, kill trees, and even affect human health. 

The possibilities with pure fibre are endless!

By now you probably know exactly why a full-fibre connection is the key to a greener home. But there’s so much more out there.

We encourage you to go and do your own research on why fibre cabling is better for the earth. While you’re there you’ll probably also learn about how much faster it is, how much more reliable it is and how it is absolutely future proof!

Check your availability now to get GigaFast and do your bit for the environment. 

BaD Radio’s broadcasts get a boost as it tunes into ultrafast internet

It already prides itself on giving listeners their favourite songs 24 hours a day, but now community radio station BaD Radio is set to send its service “through the roof” after accessing Derby’s ultra-fast fibre internet service.

The internet-based station – BaD stands for Burton and Derby – is the first organisation in the city to enjoy greater bandwidth after it signed up to a Gigabit Networks contract, allowing it to enjoy upload and download speeds of 930Mbps.

BaD Radio broadcasts 24 hours a day, 365 days a year and offers a blend of local news and comment in amongst a playlist made up of popular 80s songs which its founder,  Darren Rogers, refers to as hairbrush hits – tunes you can’t avoid singing along to using your hairbrush as a microphone.

It operates out of Darren’s home studio in Mickleover, with its 12 other presenters broadcasting their shows remotely via the internet.

However, the limited capacity of its previous connection, which had an internet speed of around 70Mbps, meant that the station could not broadcast live and record future content at the same time, and so the presenters, all of whom have full-time jobs, had to take turns.

Its new greater bandwidth makes this possible, which gives its presenters greater flexibility, while it will also enable BaD to host an Alexa app, meaning that listeners can ask their smart devices to launch the radio.

And it will help BaD Radio to bring forward its plans to switch from an internet station to a DAB broadcaster, something which it could not do with its previous internet bandwidth.

Darren said: “Having greater bandwidth means that the opportunities for the radio station have gone through the roof. We won’t need a studio and our presenters are no longer constrained when it comes to broadcasting live or recording content.

“This kind of bandwidth is hugely important for a radio station of our size. We’re a non-profit organisation and so we don’t have a huge budget for technology, while at the same time we can’t afford any drop or break in our service.

“We have paid roughly the same as our previous deal and it’s a brilliant investment. We’ve very quickly realised how powerful this technology is and what a huge difference it can make.”

Gigabit Networks, which is operating from an office in Uttoxeter Old Road, is working in partnership with CityFibre, which is installing the all-important cabling that will create a full fibre internet network beneath Derby’s streets as part of an initial £45m private investment.

The network uses 100% underground fibre optic cables to transmit data quicker and more reliably than the traditional copper wire network.

So far the fibre has been laid outside 8,000 homes and businesses in parts of Mackworth, Allestree, Mickleover, Abbey, Arboretum and Darley wards.

Gigabit has also agreed to sponsor BaD Radio’s breakfast show as it aims to get itself better known and get more homes and businesses signed up to full fibre.

Dan Ilett, co-founder of Gigabit Networks, said: “The internet has become so important to all kinds of industries and it’s wonderful to know that the ultra-fast wifi is at the heart of BaD Radio’s expansion plans for 2022.

“We’re very excited to be able to connect businesses and individuals to the network, which is getting bigger every day. The UK is way behind the rest of the world when it comes to internet speeds and this technology brings us back into the leading pack.

“That’s great news for the country but wonderful news for Derby, because it’s right at the forefront of the full fibre roll out and is already stealing a march on much larger UK cities.”

Start the year as you mean to go on: #GetFitWithGiga

Here at Gigabit Networks, we’re all about bringing value to the communities that we operate in (see our story for more on this). 

That’s why this month we’ve partnered up with Physique Evolution & BaD radio in Derby to bring you a chance to win a 3-month gym membership (worth £120) – for free!

Why Physique Evolution?

Physique Evolution is a privately run gym with a small team – don’t be mistaken though – they are serious about their craft and aim to offer an unrivalled experience. 

The gym is based in Derby city centre making it easily accessible and is 13,000 square foot split across two floors. 

Whether you’re a fitness fanatic or just starting out, there is something for everyone at physique evolution. 

Their classes range from Pilates to conditioning sessions and they have a range of personal trainers ready to help you meet your goals. 

Kit demos can also be found on their Instagram highlights to help any nervous newcomers and inductions can also be booked to help you find your feet. 

With Gigabit and Physique Evolution by your side you can improve both your internet speeds and your physical health this year. 

And whether you’re working out or working from home, you can tune into BaD radio to get your fix of Burton and Derby’s favourite hits!

With at-home working on the rise it’s important to take extra care of yourself outside of work.

Whatever it is you’re looking for, Physique Evolution has everything in place to help you have the best gym experience possible. 

It’s never too late to start your new year’s resolution and #GetFitWithGiga. 

So, head over to BaD radio to get involved. You’ve got nothing to lose and so much to gain!

T&Cs: Entrants must be 18 and over.

Competition closes March 31st

Why Price Transparency Is So Important

Over 9 million consumers in the UK are unaware that their broadband bills are set to heighten in the next 2 months according to the latest study by Hyperoptic.  

You may have been with your current provider for several years, comfortable even, with your bill. As customers, changes with your contract can sometimes be the last thing you want to hear about. 

Unfortunately, as the Consumer Price Index (CPI) rate of inflation has increased, 56% of UK broadband providers are having to raise their ‘in contract’ prices. This means your bill may cost up to £10 more than your original monthly fee! 

The price adjustments have been said to start from the 31st of March this year. To find out if your provider is implementing these changes, click here.  

Do not worry, for every problem, there is a solution. 

When new expenses are introduced, it may seem stressful, especially if the added costs are not within your budget.  

Luckily, not every supplier of internet connection is upping their price. At Gigabit Networks, we prioritise being price transparent and consistent. 

We know that every person has a budget they can meet and sustain. So, when you use our internet services, there are no unexpected changes you need to look out for.  

Your contract price, no matter the deal you choose will remain fixed. From the start of your contract to its end, there are no adjustments made.  

The same consistency even applies to our contract period. All our customers are given an 18-month contract package. It is the perfect middle ground- not too long or too short for you to figure out if Gigabit broadband is the right one for you.   

Not only do we value your price concerns, but which internet services meet your needs best.  

Read our previous blog here to find out which products we offer and see if it suits your household.  

Are you ‘out of contract’? 

In December 2021, a study by Ofcom also discovered that more than 22 million broadband customers are out of contract.  

What does this mean? 

Your initial contract period has finished and as a result, you might be paying much more for your service than you need to.   

From the 15th of February, all network providers are required to notify their customers when their contract ends. If you are already aware that you are out of contract, now is the perfect time to scour the best deals for you so you can save money.  

Affordable and reliable internet connectivity 

Gigabit Networks offers home broadband starting at £49 a month. You can head over to our website now to select the package you want and check if we are in your area here.  

To stay updated on more connectivity tips, information, and giveaways we have coming follow us on our socials (see buttons below). 

We use PureFibre internet connection – broadband that is not only ultrafast but ultra-reliable.  

Never accept changes that aren’t benefitting you.