As a regional ISP we are not required to subscribe to the Ofcom – Broadband Speeds Code of Practice like BT or Virgin. In reality these guarantees are not very appealing to end users; the minimum guaranteed speeds are often quite low and you would have to suffer 30 consecutive days of low speeds before you can expect compensation or terminate the contract.
Instead of subscribing to the Ofcom code of conduct, we have built our network to deliver the fastest possible speed to every user at all times. The maximum no of users on one fibre is 32 and in many cases this is less, that means that even at the busiest of times you will still receive a faster and more reliable service than most other Fibre broadband services.
Because of the way our network is designed, the absolute guaranteed minimum speed on our service is 70Mbps download and 35Mpbs upload, however, this is at times of total network congestion, which is extremely unlikely to happen.
A better measure of our commitment to you is that we will guarantee an average speed for your area. Our average download speed measured across 50% of our users is currently 820Mbps. If you are consistently experiencing speeds lower than that and we can’t fix it within 30 days – you are free to cancel your agreement with us without penalty.