Instead of sharing legacy copper with other businesses in your building or on your street, FTTP means our fibre-optic cabling goes straight to the heart of your business.  

You and your team get greater bandwidth, faster speeds and greater reliability; because put simply, fibre performs a lot better and is way more robust than copper.

From ordering, our service can be installed in around 10 days subject to site survey.  

On your selected date, our engineer will come to your premises and run the cabling to the desired location within the building and leave you with an ONT (Optical Network Terminal) to plug your router in to.  

This is very similar to a traditional broadband install but without the need for a phone line for the broadband to work on.  

We provide each of our business customers with expert support. We know the importance of keeping your lights switched on at all times, and so we want to ensure each of our customers are well and truly looked after. 

Simply login to your customer portal give us a ring on 0116 380 0290 or email us at support@gigabitnetworks.co.uk  telling us what your problem is and our award-winning customer service team will be happy to take it from there.  

The customer will be allocated a new IP address with the new service, if they are using a different IP address on an old service, we cannot migrate that IP address over.

Which version you go for is usually dependent on the amount of devices you have and what sort of activities you do on a daily basis. A team that often shares large files, streams large amounts of data or holds multiple conference calls will typically need greater upload speeds than usual. 

As a general rule of thumb, we recommend the following speeds for each business: 

• 1 employee – This would be very low usage and wouldn’t need much more bandwidth than a residential connection. The entry level package would be the one to go for here. 
• 2-10 employees – What the employees are doing would denote what level of bandwidth is needed here. 2-10 employees would usually be able to work quite happily on a mid-range product. 

• 11-50 employees – For any business that has 10 or more employees we would suggest a higher end product to ensure that the connection can cope with peaks in bandwidth as and when they are needed. We would suggest our 1Gb/1Gb FTTP product in this scenario 

When ordering this product you will sign in to a fixed term contract. To be able to break this contract you will either need to serve the contract term or pay the remainder of the contract to move the service away from us.

Your monthly service fee is normally collected by Direct Debit,  You will be asked to set up a DD mandate with our payments provider GoCardless after you have ordered the service. 

Business broadband packages provide a more dedicated service than residential broadband – this means you can expect a more secure connection, faster speeds and greater capacity. You’re also assured with a guaranteed next business day fix should the worst happen, alongside expert customer support.