FAQs

FAQ
The UK is moving into a new generation of ultrafast internet speeds as telecom-infrastructure moves away from old analogue copper lines to fully digital fibre-optic lines delivered straight to your property. This means that for the first time you can access the internet at gigabit speeds or even higher, that’s about 50 times faster than the standard Copper Broadband line in the UK.
We offer only true full-fibre connections.
Sometimes. Although our Broadband services are still based on a shared network we strictly manage the contention to make sure that we always offer you a minimum download bandwidth even at the busiest of times. However - our Ethernet/Leased Line products are not shared. On our gigabit Ethernet products, you own the entire circuit, so you have 100% dedicates bandwidth. Our backhaul network is always designed for the lowest latency possible.
Our service includes an integrated 4/5G failover service within the router we supply you so all our customer always have instant failover. For our broadband customers we also deliver a next business day fix if your broadband or router goes down and for our Ethernet customers we offer a 6 hour guaranteed fix 24/7 365 days of the year. We act to proactively fix problems before you even see them. We’re constantly improving our service, exploring new technologies and ways to reduce latency. Our behind the scenes work includes use of technologies such as Cisco Systems ASR9000 core routers, a high-density edge platform capable of delivering up to 3.2 Tbps per slot. Hortium Performance Monitoring allowing us to measure actual application performance and deliver automated service delivery reports and Cisco Umbrella to help protect you from malware and cyber threats. Don't forget, we provide a 4G or 5G backup connection as standard.
No. Our contract prices remain the same throughout your term.
With traditional broadband providers, you will hear you can get speeds ‘up to’ X. That’s because in most cases, those internet companies share your bandwidth with other people on the street to a typical ratio of one fibre-optic cable to 50 or more users (1:50). That’s why at prime “Netflix” hours you generally see a slow down in your internet access, imagine you turn all of your taps on in the house, each one only has a trickle of water, but as you turn taps of the water pressure increases it’s the same with broadband speeds. Also the busier the internet gets the higher your latency is and high latency is no good for things like video calling, gaming or online trading.
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