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FAQs

I’ve already got Fibre broadband, why do I need your service?

With a normal fibre broadband connection, sometimes known as Fibre to the Cabinet or FTTC, a single fibre-optic connection usually provides internet to a full street through a local cabinet, you then receive your broadband connection using the old copper wiring from the cabinet to your premises meaning you receive your connection through slow copper wiring from said cabinet. That means you are sharing your connection with everyone else in your neighbourhood.

Our PureFibre connections always use 100% fibre-optic lines directly to your building, with no copper wiring to slow you down. Each Fibre connection is capable of delivering at least 1Gbps speeds both ways, more than 50 times faster than normal broadband, so you can always expect your guaranteed minimum speed and more.

What is a gigabit?

One gigabit per second (Gbps) is a 1000 megabits per second (Mbps) connection. A gigabit is 50 times faster than basic broadband speeds, allowing you to get what you want instantaneously. You no longer have to wait on things buffering; it’ll be all ready to go when you are. So whether you are video conferencing, downloading large files or using Cloud services they just work seamlessly and without buffering or interruption.

Why is PureFibre different then?
With our PureFibre services, you don’t have the street cabinet slowing you down. We offer only true PureFibre connections directly to your business. Our services are more reliable, increase business productivity and provide superfast speeds that are guaranteed.
Why is PureFibre more reliable?
Simply put there is just less to go wrong, the older copper cables have been in the ground a long time and tend to corrode or break that’s why you get so many outages. Modern fibre networks have less moving parts and don’t corrode or break that easily so therefore they are more reliable.
How does PureFibre increase business productivity?

It is estimated that an average employee loses a full week of productivity every year because of slow, lagging internet speeds. 39% also state their home WiFi is faster than in the workplace. This means that even a small business with only 10 employees sharing the same broadband connection will lose 7 hours of productivity every week – a full working day lost.

With our PureFibre technology, the boundaries to productivity are gone. Digital collaboration is made easy, VoIP is more reliable than ever and downloads take seconds. Instead of holding you back, internet speeds from Gigabit Networks make your employees more productive by giving them the best tools to get their job done.

What speeds can I expect?

Some providers describe their internet speeds as ‘up to’, leaving clients underwhelmed when they don’t receive the speeds they paid for. This is the outdated reality of partial fibre.

We are completely transparent about the speeds you’re guaranteed with our products. Our PureFibre ethernet connections deliver minimum guaranteed speeds so you know exactly what to expect – even during peak internet usage hours.

Visit our Products page to find out more details about our Gigabit speed packages.

Do you still use a shared network?

Some of our services use shared network elements, this allows us to deliver the best possible service at a price which is affordable. For example, our GigaFast product uses shared access ports, and our GigaFlex service uses a shared backhaul to the internet, however in both cases this is absolutely managed to give you your minimum speed no matter what.

However – our GigaPure Ethernet Direct services are not shared and provide dedicated end-to-end bandwidth to the internet at the speed you choose.

Our Internet backhaul network is not even 10% utilised so far and is designed for the lowest latency possible.

What do I do if I have a problem with my service?

If you have any unresolved issues, you can contact a member of our dedicated service team 24 hours a day, 7 days a week. You can call us, email us or use our handy form on our Support page if you need our help.

Will our charges suddenly go up in the middle of our contract?

No. Our contract prices remain the same throughout your term.

What is the impossible happens and my internet goes down?
Our 24/7 monitoring service means we act to proactively fix problems before you even see them. All of our Ethernet services also come with a guaranteed uptime SLA. Even if the worst happens, you’ll be offline for the shortest amount of time while our friendly team get your business back running smoothly.On top of that, we can offer several different backup services for those that simply can’t be offline for any amount of time. Depending on your package these include automated FTTC Backup and 4G Backup, for a real belt and braces approach we can even offer a second diversely routed PureFibre Connection to your building.
How long does an installation take?
Our GigaFast services can normally be delivered within 10 working days, whilst our GigaFlex and GigaPure services are normally installed 8 to 12 weeks from order.If you need to get up and running faster we can offer a Rapid Deployment service, whereby we’ll install your service using our own private 4/5G network at the highest speed available, contact us to find out more about this.

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ABOUT

Our mission is to deliver the fastest, most reliable internet connectivity to turbocharge business in the Midlands

CONTACT US

3rd Floor, St. George’s House, 6 St George’s Way, Leicester, LE1 1QZ