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Got a question? Fi(b)re away…

Check out our FAQs below or ask one of our friendly Gigabit experts via our form

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Some of the questions customers have asked us

If you can’t see an answer to your questions, please get in touch
I already have fibre broadband – why do I need your services?

Ever noticed that the speeds you experience are often slower than the ones you expected, as advertised by your ISP?

This is because your ‘fibre’ connection is not PureFibre.

With a normal fibre broadband connection (sometimes known as Fibre to the Cabinet or FTTC), your connection is only partial fibre-optic wiring to your street cabinet. Old, outdated copper wiring then connects to your home from the cabinet and your bandwidth is shared with everyone else in your neighbourhood, slowing down your internet speeds – especially during peak hours.

PureFibre is different. We only use 100% fibre-optic lines direct to your home which are Gigabit-capable – and up to 20x faster than normal ‘fibre’ broadband. This means you can always expect great speeds – and then some.

What is PureFibre?

PureFibre is just that – pure, fibre connections with no old copper wiring in sight (which is used for regular ‘fibre’ broadband).

With our PureFibre services, you don’t have the street cabinet or outdated copper wiring slowing you down. We offer only true PureFibre connections directly to your premises which are up to 20x faster, purpose-built for the modern user and more reliable than standard ‘fibre’ broadband.

With Gigabit PureFibre, you could download a full-length HD movie in just 12 seconds, or get your hands on Call of Duty: Warzone in less than 5 minutes.

What is a Gigabit?
One gigabit per second (Gbps) is a 1000 megabits per second (Mbps) connection. Gigabit PureFibre is up to 20x faster than basic ‘fibre’ broadband speeds, allowing you to get what you want whenever you want it – regardless of peak hours or how many devices are connected to your broadband.
What speeds will I get?

GigaFast Home: Average download speeds of 930Mbps due to network overheads. Average upload speeds of 100Mbps.

GigaFast Pro: Average download speeds of 930Mbps due to network overheads. Average upload speeds of 930Mbps.

What contract lengths do you offer?

Our standard contract legnth is 18 months – we don’t tie you into constricting long-term contracts.

Check out our deals here

ABOUT

Our mission is to bridge the digital divide for Midlands Residents and Businesses by delivering the fastest, most reliable internet connectivity available in the UK

CONTACT US

3rd Floor, St. George’s House, 6 St George’s Way, Leicester, LE1 1QZ