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GigaFast

Full-Fibre broadband

from £19.50 per month

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Go Bigger at Home

How much bandwidth can your household handle?

GigaFast Home Lite

from

£19.50 p/m

Ave Download Speeds
150Mbps

Ave Upload Speeds
100Mbps

Target Up-time
99.9%

PERFECT FOR

HD Netflix

Regular Downloads

Users who just want to upgrade their broadband

GigaFast
Home

from

£24.50 p/m

Download Speeds Up To
900Mbps

Ave Upload Speed
100Mbps

Target Up-time
99.9%

PERFECT FOR

HD Streaming

Regular Downloads

Active internet users who need just a little bit more…

GigaFast
Pro

from

£29.50 p/m

Download Speeds Up To
900Mbps

Upload Speed Up To
900Mbps

Target Up-time
99.9%

PERFECT FOR

HD Gaming

Live Streaming 

Users who demand the best speeds available

Here’s the legal bit
Monthly costs shown are inclusive of VAT and are based on a minimum 18 month contract term.

We will never increase your monthly charges during the initial term of your contract.

Speeds shown are the maximum speeds the service is capable of, for Gigafast Home the current maximum download speed is 900Mbps whilst the Upload Speed is 100Mbps, for GigaFast Pro the maximum speeds are 900Mbps in both directions.

Like all shared Broadband services speeds can fluctuate at times of extremely heavy use, however, at Gigabit our backhaul network is designed to deliver maximum possible performance for all of our subscribers even at those busier times.

All GigaFast services have a one off activation charge of £49 (inc VAT), the activation charge covers the pre-configuration and shipping of your router as well as on site installation of the router and testing by our engineer on the day of install, this charge is payable at the time of order.

You may be offered additional products at the time of ordering, these products are not included in the service charge and will be subject to an additional charge that is clearly explained at the time of order.

Our voice service uses the broadband service to make calls at times when the internet is unusable or unavailable, e.g. during a power cut you will not be able to make or receive voice calls.

Mesh WiFi is only available on GigaFast Home and Pro Packages with the purchase of additional WiFi Repeaters which are available at the time of ordering.

Voted the Best ISP in the Midlands

GigaFast Connectivity

Strike broadband gold with revolutionary speeds – upto 20x faster than your average broadband

Unrivalled
Reliability

Unlike normal ‘fibre’ broadband from BT and Virgin, the CityFibre network has you covered with target 99.9% uptime

Next-generation Broadband

Do more – far more as you browse, stream and work – the only limit is your curiosity

Fast-fix
Promise

When you’re switched on, so are we – we won’t leave you in the dark
COMPARE OUR DEALS

Why PureFibre?

PureFibre internet is 20x faster than standard broadband – which ISPs have been calling ‘Fibre’ for more than a decade. PureFibre internet is delivered on modern fibre optic cables, direct to your home.
Up to

20x FASTER

than standard broadband

Up to

900Mbps

download speeds

Probably the last internet connection you’ll ever need to buy

Countries in Asia, the Nordics and major parts of the EU enjoy 90%+ PureFibre coverage.

However, in September 2020, as few as 1.4% of UK postcodes were receiving PureFibre, Gigabit speeds.

The government has pledged 85% of UK premises will have access to gigabit-capable broadband by 2025 – so don’t let the digital revolution leave you behind.

We’re currently delivering our GigaFast services across the Midlands – with expansion plans in place for 2023 and 2024.

Future-proof your household today with GigaFast PureFibre.

Some of the questions customers have asked us…

I already have fibre broadband – why do I need your services?

Ever noticed that the speeds you experience are often slower than the ones you expected, as advertised by your ISP?

This is because your ‘fibre’ connection is not PureFibre.

With a normal fibre broadband connection (sometimes known as Fibre to the Cabinet or FTTC), your connection is only partial fibre-optic wiring to your street cabinet. Old, outdated copper wiring then connects to your home from the cabinet and your bandwidth is shared with everyone else in your neighbourhood, slowing down your internet speeds – especially during peak hours.

PureFibre is different. We only use 100% fibre-optic lines direct to your home which are Gigabit-capable – and up to 20x faster than normal ‘fibre’ broadband. This means you can always expect great speeds – and then some.

What is PureFibre?

PureFibre is just that – pure, fibre connections with no old copper wiring in sight (which is used for regular ‘fibre’ broadband).

With our PureFibre services, you don’t have the street cabinet or outdated copper wiring slowing you down. We offer only true PureFibre connections directly to your premises which are up to 20x faster, purpose-built for the modern user and more reliable than standard ‘fibre’ broadband.

With Gigabit PureFibre, you could download a full-length HD movie in just 12 seconds, or get your hands on Call of Duty: Warzone in less than 5 minutes.

The Pure Fibre Difference
What is a Gigabit?
One gigabit per second (Gbps) is a 1000 megabits per second (Mbps) connection. Gigabit PureFibre is up to 20x faster than basic ‘fibre’ broadband speeds, allowing you to get what you want whenever you want it – regardless of peak hours or how many devices are connected to your broadband.
What speeds will I get?

GigaFast Home Lite: Maximum download speeds of 150Mbps  with an average of 120Mbps. Average upload speeds of 100Mbps.

GigaFast Home: Maximum download speeds of 930Mbps  with an average of 720Mbps. Average upload speeds of 100Mbps.

GigaFast Pro: Maximum download and upload  speeds of 900Mbps with an average of 720Mps.

Do you offer minimum guaranteed download speeds like BT?

As a regional ISP we are not required to subscribe to the Ofcom – Broadband Speeds Code of Practice like BT or Virgin.  In reality these guarantees are not very appealing to end users; the minimum guaranteed speeds are often quite low and you would have to suffer 30 consecutive days of low speeds before you can expect compensation or terminate the contract.

Instead of subscribing to the Ofcom code of conduct, we have built our network to deliver the fastest possible speed to every user at all times.  The maximum no of users on one fibre is 32 and in many cases this is less, that means that even at the busiest of times you will still receive a faster and more reliable service than most other Fibre broadband services.

Because of the way our network is designed, the absolute guaranteed minimum speed on our service is 70Mbps download and 35Mpbs upload, however, this is at times of total network congestion, which is extremely unlikely to happen. 

A better measure of our commitment to you is that we will guarantee an average speed for your area.  Our average download speed using a wired connection measured across 50% of our users is currently 720Mbps. If you are consistently experiencing speeds lower than that and we can’t fix it within 30 days – you are free to cancel your agreement with us without penalty.

What contract lengths do you offer?

Our standard contract length is 18 months – we don’t tie you into constricting long-term contracts.