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Tag: customer care

Why Price Transparency Is So Important

Over 9 million consumers in the UK are unaware that their broadband bills are set to heighten in the next 2 months according to the latest study by Hyperoptic.  

You may have been with your current provider for several years, comfortable even, with your bill. As customers, changes with your contract can sometimes be the last thing you want to hear about. 

Unfortunately, as the Consumer Price Index (CPI) rate of inflation has increased, 56% of UK broadband providers are having to raise their ‘in contract’ prices. This means your bill may cost up to £10 more than your original monthly fee! 

The price adjustments have been said to start from the 31st of March this year. To find out if your provider is implementing these changes, click here.  

Do not worry, for every problem, there is a solution. 

When new expenses are introduced, it may seem stressful, especially if the added costs are not within your budget.  

Luckily, not every supplier of internet connection is upping their price. At Gigabit Networks, we prioritise being price transparent and consistent. 

We know that every person has a budget they can meet and sustain. So, when you use our internet services, there are no unexpected changes you need to look out for.  

Your contract price, no matter the deal you choose will remain fixed. From the start of your contract to its end, there are no adjustments made.  

The same consistency even applies to our contract period. All our customers are given an 18-month contract package. It is the perfect middle ground- not too long or too short for you to figure out if Gigabit broadband is the right one for you.   

Not only do we value your price concerns, but which internet services meet your needs best.  

Read our previous blog here to find out which products we offer and see if it suits your household.  

Are you ‘out of contract’? 

In December 2021, a study by Ofcom also discovered that more than 22 million broadband customers are out of contract.  

What does this mean? 

Your initial contract period has finished and as a result, you might be paying much more for your service than you need to.   

From the 15th of February, all network providers are required to notify their customers when their contract ends. If you are already aware that you are out of contract, now is the perfect time to scour the best deals for you so you can save money.  

Affordable and reliable internet connectivity 

Gigabit Networks offers home broadband starting at £49 a month. You can head over to our website now to select the package you want and check if we are in your area here.  

To stay updated on more connectivity tips, information, and giveaways we have coming follow us on our socials (see buttons below). 

We use PureFibre internet connection – broadband that is not only ultrafast but ultra-reliable.  

Never accept changes that aren’t benefitting you.